Call Center Quality Assurance



CareersUSA, a leader in the staffing industry with over 45 years of experience, has another job opportunity for you:

Our Client is seeking a Call Center Quality Assurance (QA) Specialist in Blue Bell, PA.

Full-time position, 40 hours per week. Must be available to work evenings and weekends. Business hours are Monday – Sunday, between 8:00 a.m. and 8:00 p.m.

Job Description:

• Monitor and evaluate calls, chats, and emails for quality
• Provide feedback and coaching to agents
• Analyze performance data and identify trends
• Ensure compliance with company policies
• Recommend process and training improvements
• Prepare reports and participate in calibration sessions

Requirements:

• Experience in insurance or health-related environments preferred
• Knowledge of call center operations
• Strong communication and analytical skills
• Attention to detail and reliability

Contact Information:

• CareersUSA
• Ph: 954-423-3333
• 127900