Customer Service Representative



CareersUSA, a leader in the staffing industry with over 43 years of experience, has another job opportunity for you:

Our Client is seeking a Customer Service Representative in Miami, FL.

Earn an hourly rate at this full-time, long term temporary position. Work Monday through Friday, 8:30 AM to 5:00 PM.

Job Description:

• Answer all incoming phone calls
• Resolve patient issues promptly
• Validate patient's identity to comply with HIPAA Regulations
• Validate correct patient/insurance and demographic information
• Perform analysis of patient balances
• Review in detail services billed
• Identify customer's concerns and seek resolution including follow up with other departments
• Process, document, and work all incoming patient mail within a 7-10 day window
• Other duties as assigned

Requirements:

• High School Diploma or Equivalent (GED)
• 2 years of customer service experience in a healthcare setting in a call center environment
• Knowledgeable in a healthcare setting arena
• Maintain confidentiality and uphold HIPPA
• Must be able to deal with difficult callers in a high call volume setting
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Organized and detail oriented
• Ability to multi-task and work under pressure to meet stringent deadlines
• Knowledge of the Managed Care contracts in order to submit contractual adjustments on accounts as necessary
• Bilingual: English / Spanish preferred

Contact Information:

• CareersUSA - Fort Lauderdale
• Ph: 954-423-3333
• E-mail: Please submit your resume through this posting or call for alternatives
• 127625