Customer Service Analyst



CareersUSA, a leader in the staffing industry with over 43 years of experience, has another job opportunity for you:

Our Client is seeking a Customer Service Analyst.

Earn an hourly rate at this full-time position. Work Monday through Friday, 9:00 AM to 5:00 PM.

Job Description:

• Perform data entry into various systems such as SAP and Excel
• Generate and analyze Excel reports for the invoicing of daily customer material supplies
• Responsible for correct cost booking and on time invoicing
• Analyze customer requests to identify trends and opportunities to solve reoccurring issues via automation
• Work independently on data collection and analysis. Proactively work to improve data quality and reliability of reporting tools.
• Work in and with various LHT systems, such as SAP, E-bat, MAX-LRU, SAP, etc.
• Proactively work to resolve claims and discrepancies
• Communicate and present reports to customer service
• Process documentation according to instruction and procedures
• Other duties as assigned

Requirements:

• Must have 1 to 2 years of strong Microsoft Excel skills
• Customer service oriented
• Work history in Aviation or Manufacturing environment a plus
• Excellent computer skills; Must be proficient in Microsoft Office Suite (Excel, Word, Outlook); Microsoft Teams experience a plus
• Strong data entry skills; Type 40+ WPM with 97% accuracy
• Excellent written and verbal communication skills
• Excellent grammar, spelling and punctuation
• Ability to work under pressure
• Adaptable to easily changing conditions
• Strong organizational skills
• Team player with ability to work independently and with a willingness to learn

Contact Information:

• CareersUSA - Fort Lauderdale / Plantation
• Ph: 954-423-3333
• E-mail: Please submit your resume through this posting or call for alternatives
• 127432