Quality Improvement Rep 1 (Bilingual)

Job Details

Quality Improvement Rep 1 (Bilingual)

Jacksonville, Florida




Job Description

CareersUSA, a leader in the staffing industry with over 43 years of experience, has another job opportunity for you:

Our Client is seeking a Quality Improvement Specialist (Bilingual English/Spanish) in Jacksonville, FL.

Earn an hourly rate at this full-time position. Work Monday through Friday from 8:00 AM to 5:00 PM.

Job Description:

  • Evaluate the quality of phone calls and transactional outputs, including bilingual interactions, for the Consumer & Policy Services department and the Print Mail review process
  • Apply regulatory requirements, guidelines, rules of practice, and established processes accurately
  • Identify trends and maintain operational consistency while pinpointing opportunities for improvement in completed work samples
  • Engage in regular calibration sessions to minimize inconsistencies, and align scoring practices between evaluators and the business unit
  • Ensure the incorporation of quality processes into business unit SOPs through independent third party review, and translate company policy and procedures into practical quality application


  • High School Diploma or equivalent (GED)
  • 2 or more years of experience in property insurance supporting areas such as UW, call center, print mail setting, or similar
  • Experience in consumer services or phone-based consumer support in the insurance industry
  • Knowledge in mailroom and/or print mail processes
  • Must be bilingual English/Spanish
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Excellent customer service and analytical skills
  • 1 or more years of experience supporting a quality control program in a print mail, customer service, and/or transactional processing environment preferred
  • Knowledge of insurance-related procedures, manuals, policy administration and workflow applications preferred
  • Knowledge of PolicyCenter and/or Salesforce preferred
  • Ability to prioritize projects and work in a fast-paced environment
  • Excellent verbal and written communication skills

Contact Information:

  • CareersUSA - National Accounts
  • Ph: 561-995-7000 ext 299 or 561-826-2999
  • Ph: 888-925-HIRE (4473)
  • E-mail: Please submit your resume through this posting or call for alternatives
  • 127301


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